Customer information

Customer information

See the steps from quote to delivery, how changes work, and quick answers to common questions.

Your project, step by step

1

Quote

You send your request and we review product specs, run sizes, timelines, and certifications.

2

Tech sheet & approval

You provide the tech sheet/artwork; we review substrate, structure, printing, and finishes for approval.

3

Production, billing & delivery

We produce, run quality checks, and schedule shipping. Billing follows the agreed terms.

What if there are changes?

We update the tech sheet and artwork if needed.

If the change affects materials, timing, or costs, we let you know before production.

Once a run is on press, changes may require rescheduling.

FAQ

How long does the first run take?

It depends on material complexity and current queue. We estimate timelines once the spec is approved.

Can I reuse previous artwork or cylinders?

Yes, if they match the new substrate and dimensions. We review and confirm feasibility.

What if I need to expedite a shipment?

Reach out. We’ll check material stock and capacity to prioritize, subject to availability.

Where to find us

Manuel Rodríguez 62A
Loteo Industrial Los Libertadores
Colina, Metropolitana region, Chile